Our Solutions

Working with You

In today’s competitive business world, businesses need to look for exceptional service quality, proactive value solutions and consequently profit through cost effective avenues. Technology and the internet play a main part but high levels of human capital are crucial. UconneX is committed to working with businesses to expand upon customer relationships and connections.

Contact Center

Front Office

An outbound telemarketing campaign can support business to consumer (B2C) and business to business (B2B) relationships. UconneX is there to be used to discover, build and retain your customer base. When it comes to getting one’s business noticed, cold calling via a contact centre is the most efficient strategy to get your business out there and attract clients. In 2015, almost 60% of marketing managers in fortune 500 companies say telemarketing is “Very Effective” for leads and customer outreach, and when those who say it is only “Effective” that percentage is almost over 90%.

Allow UconneX to take away the frustration of rejection or complaints. We can assist with the marketing of new product or service: up sell or cross sell existing products and services. Examples of our outbound campaigns include:

• Lead Generation
• Appointment Setting
• Market Research
• Sales
• Surveys
• Contact Management
• Reminders / Confirmations

Back Office

Having a dedicated customer service solution plays a key role in the acquiring and the retention of the customers base. Most importantly, having an efficient and customer service program can build the brand. McKinsey found that companies that focus on providing superior customer experience realised a 10%-15% increase in revenue and 20% increase in customer satisfaction. Our inbound services will transparently become an extension of your existing business. Examples of our inbound services include:

  • Customer Support and management
  • Order Processing
  • Marketing Support
  • Helpdesk
  • Software and Web Developers
  • Collections
  • Accounting
  • Customer services
  • Technical Support
  • Editors
  • Transcribers
  • SMM Marketers
  • Data Entry
  • Analytics
  • Logistics
  • Inbound Sales
  • Bookings and Reservations

Shared Services

Many organisations are seeking to streamline their business support structure and back office service to create greater efficiency. This allows a business to become agile and grow.

UconneX recognises that a successful business focuses on its core business rather than its back-office processing. We offer a range of shared service functions that can assist businesses including:

• Virtual Assistants
• Transcription services
• Database Entry and Management
• Invoicing
• Customer Service
• Order Taking
• Order Processing

Knowledge Centre

UconneX understands the impact research can have on a business, processing data into information is UconneX’s specialty. It is important for any business to be aware of trends and developments within their industry. Having this will also assist your organisation to identify and expand into new growth markets and advise you of customers’ needs, competition, cost structures and risk mitigation procedures as well as understanding the latest products and services on offer.

UconneX has a deep understanding of the research paradigm and use. We are able to train researchers to cater to all types of research that will assist a business or executive. UconneX can have a dedicated researcher across industries or to cater to any requests made to UconneX or industry demands that we observe.